PRACTICE OPERATIONS · POWERED BY SMS
The practice platform that
starts with a text.
Sondaggio begins where every visit ends — with a 5-character code and a 2-minute SMS survey. From there it becomes your operations layer: appointments, reputation, invoicing, and patient follow-ups, all wired together in one connected loop.
No credit card. Month-to-month. Most practices are live the same day.
You're flying blind — and by the time you find out, it's on Yelp.
Email surveys go unopened
Healthcare email open rates average under 20%. By the time a patient gets your follow-up, the moment has passed and they're not clicking your link.
"How was everything?" doesn't count
Patients smile on their way out. You have no idea who's thrilled, who's lukewarm, and who's already drafting a three-star review.
You find out too late
Negative reviews. Quiet no-shows. Refund requests. By the time you see the signal, the damage is already done and the patient is gone.
Three steps. Ten seconds of staff time. Real data.
Staff hands the patient a 5-character code
At checkout. Same motion as handing over a receipt. No scripts, no awkward ask, no training required. Or — skip the card entirely and let the completed appointment auto-dispatch the survey to known patients.
Patient texts it. Gets the survey instantly.
Works on any phone that can send a text. No app download. No account. No login. Sondaggio replies with a personalized survey link in seconds.
Data hits your dashboard in real time
Ratings, NPS, free-text responses. Low scores open a private follow-up thread automatically so you can act while the patient is still in the parking lot — not after the review goes live.
The connected loop — visit, feedback, review, follow-up, invoice.
What began as SMS satisfaction surveys is now the operational layer your front desk opens first each morning. Every feature below is shipped and live for logged-in customers today.
Appointments + auto-dispatch surveys
Schedule visits with staff members and treatment types. The moment you mark a visit complete, Sondaggio fires the post-visit survey — and, on Growth+, queues a review request. Zero code cards required for known patients.
The Command Center
One screen. Today's whole story: the schedule, at-risk responses from the last 30 days, pending review replies, and a quick stat strip. Designed to be the first tab your front desk opens in the morning.
Patient invoicing & payments
Build invoices with line items, link them to appointments, take partial payments, issue refunds, and void — with a full audit log. Eight currencies. Per-location invoice numbering on Enterprise+.
Patient portal & follow-ups
When a survey comes back at-risk, a tracked follow-up opens automatically. Patients respond securely through the portal (or logged email / phone). The thread lives on the patient record: pending → opened → replied → closed.
Reputation — in every paid plan
Google and Yelp sync, the embeddable review widget, new-review and low-score alerts, and multi-location reputation roll-ups are core to Starter and up. Not a premium add-on.
SMS reminders + staff & treatments
Configurable SMS appointment reminders with reply handling. Manage your staff roster and treatment-type catalog (with abbreviations and pricing) so every appointment, survey, and invoice is properly attributed.
PDF reports + advanced analytics
Branded PDF reports on any date range with one click. Growth and Enterprise add cohort analysis, location-vs-location comparisons, and trend benchmarks driven by real SQL aggregations — not vanity scores.
Custom survey builder
Build questions, reorder them, set required vs. optional, add branching logic, and publish instantly. No tickets, no developers. Draft, preview, and go live in under ten minutes.
No PHI collected
Survey responses aren't linked to patient identities in our system. Enterprise customers can add a HIPAA BAA.
Your private feedback and your public reputation — unified.
Sondaggio syncs your Google and Yelp reviews automatically. What patients tell you privately and what they tell the world publicly live side-by-side in one dashboard.
Automatic review sync
Connect Google Places and Yelp once. Reviews pull in every day with zero manual work — new ratings, review text, and sentiment, all in your dashboard automatically.
Embeddable review widget
Drop a live, auto-updating review feed onto any page of your website with a single embed snippet. Real reviews from Google and Yelp — no copy-paste, always current.
New review alerts
Get notified the moment a new review lands on Google or Yelp. Catch a 1-star before it compounds. Respond while the context is still fresh.
Multi-location reputation
See Google and Yelp data for every location side by side. Aggregate to your full practice or drill into a single site. Spot the outlier before it becomes a pattern.
If patients walk in and walk out, Sondaggio works for you.
Med Spas & Aesthetics
Injectables, lasers, body contouring. Capture satisfaction after every treatment across every provider — then close the invoicing loop from the same record.
Dental & Orthodontics
General, cosmetic, and specialty practices. Ties the recall visit, the follow-up survey, and the Google review request into a single automated flow.
Dermatology & Skin Clinics
High visit volume means patterns hide fast. Sondaggio surfaces them by provider, treatment type, and location — before they become reputation problems.
Chiropractic & PT
Adjustment care, rehab, sports medicine, and wellness plans. Track satisfaction across a course of care, not just a single visit.
Optometry & Urgent Care
High-throughput environments where reputation is built (or lost) in minutes. Ship a survey the second the visit is done.
Multi-Location Groups & DSOs
Role-based access, aggregated dashboards, and per-location invoice numbering on Enterprise+. One login. Every site.
Built for practices from single locations to multi-site groups.
Month-to-month. No contracts. No surprises.
Start on Starter, grow to Growth, scale to Enterprise. SMS included. 14-day free trial. No credit card.
Starter
For single-location practices getting serious about feedback and reputation.
- 1 location, 1 dedicated SMS number
- Up to 500 SMS surveys / mo
- Reputation sync + review widget
- Appointments, Command Center, invoicing & patient portal
- Standard analytics dashboard
Growth
For growing practices that need real insight, not just scores.
- Up to 5 locations & dedicated numbers
- Unlimited SMS + reminders
- Custom survey builder + branching logic
- Advanced analytics, PDF reports, REST API
- Review request campaigns from completed visits
Enterprise
For multi-site operators and high-volume practices.
- Up to 20 locations & numbers
- Role-based access & multi-location reporting
- White-label + per-location invoice numbering
- Dedicated account manager
- Target 99.9% SLA
Custom
Franchise groups, DSOs, HIPAA BAA, SSO/SAML, 20+ locations.
- Unlimited locations
- HIPAA BAA available
- SSO / SAML
- Custom SLAs & procurement terms
- White-glove onboarding
All plans: 14-day free trial · no credit card · month-to-month · SMS included.
Stop guessing. Start knowing.
Most practices are live the same day and seeing real satisfaction data — plus their public reputation, appointments, and invoices — in one dashboard within 48 hours.